Refund and Returns Policy

Thank you for shopping at MYCOTRON (https://mycotron.eu / https://mycotron.com). We want to ensure you have a transparent experience while purchasing our automated hardware. If you are not entirely satisfied with your purchase, we are here to help in strict accordance with European Union consumer protection laws.

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under the EU Consumer Rights Directive (2011/83/EU), consumers residing within the European Union have the right to withdraw from an online purchase within 14 calendar days without giving any reason.

• The Timeline: The withdrawal period expires exactly 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the MYCOTRON device.
• The Notification: To exercise your right to withdraw, you must inform us of your decision via an unequivocal statement by emailing our support team at support@mycotron.eu before the 14-day period expires.

2. Conditions for Returns

To be eligible for a full refund under the 14-day right of withdrawal, the returned goods must meet the following strict conditions:

• Hardware (The MYCOTRON Unit): The main cultivation box, integrated core microcontroller, climate sensors sensors, cabling, power adapter, and fans must be returned in their original packaging, complete with all included accessories and manuals.
• Condition: The device must be in an unused, clean, and re-sellable condition. It must be free from organic growth, substrate stains, water damage to non-waterproof sections, and any smells or biological contamination resulting from active mushroom cultivation.
• Inspection: We reserve the right to perform a technical inspection upon receiving the unit to ensure it hasn’t been modified, reverse-engineered, or damaged.

3. Non-Returnable and Exempt Items (Exceptions)

In accordance with Article 16 of the EU Consumer Rights Directive, certain goods are strictly exempt from the 14-day right of return due to hygiene, health protection, and rapid degradation risks:

• Mushroom Substrate Blocks & Spore Kits: Pre-sterilized grains, substrate mixes, liquid cultures, or spore syringes cannot be returned or refunded once their sealed packaging is opened or compromised, due to irreversible risks of environmental bio-contamination.
• HEPA Filters: Once unsealed and exposed to the environment, air filters cannot be returned as they immediately absorb ambient particulate matter.
• Custom/B2B Orders: Products purchased under a corporate invoice (B2B transactions) or customized specifically to client hardware specifications are not eligible for the standard consumer 14-day withdrawal right.

4. Shipping and Return Costs

• Responsibility: You will be responsible for paying the direct logistics and shipping costs for returning the MYCOTRON unit to our facility in Latvia.
• Method: We highly recommend using a tracked shipping service (such as Omniva, DPD, or registered EU postal networks) and purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and the risk of transit damage lies with the sender until physical delivery.
• Cleaning Requirement: Before shipping, the unit must be thoroughly cleaned and sanitized. Devices returned with active bio-matter or substrate soil will be subject to a €50 bio-hazard cleaning fee, which will be deducted from the final refund.

5. Refunds Processing

• The Evaluation: Once we receive your returned package, our team will inspect the items and send you an email notifying you that we have received your returned unit and confirming the approval or rejection of your refund based on its condition.
• The Timeline: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, bank transfer, or payment gateway account) within 14 calendar days from the date we receive the returned goods.
• Deductions: Initial shipping costs paid during checkout are non-refundable. If the unit is returned damaged, incomplete, or worn beyond standard evaluation limits, a proportional depreciation fee will be deducted from the refund amount.

6. Damaged or Defective Items (RMA)

If you receive a MYCOTRON unit that was damaged during transit or exhibits a manufacturing defect upon its first launch, please do not use the standard return channel. Instead, immediately contact us at our support email with your order number and attached photographic/video evidence of the defect to initiate an official RMA (Return Merchandise Authorization) process under our 2-Year Hardware Warranty rules.